Customer Service

For 40 years her at Lakeside, the satisfaction and happiness of our customers has been and always will be our number one priority. In the interest of serving you better we have established a few new services to make it easier to express your opinions and experiences with our top level management. Please see below:

GUARANTEED SERVICE SYSTEM

Have a question, comment, or concern? Call us! Our customer service hotline is open 24 hours a day and all messages are reviewed and discussed daily. We handle things quickly before they become problems. Please call 1-800-670-0279. Please be sure to leave your name and number along with your message so we know how to get back to you or fill out the form below.

IN STORE CONCERNS

In the event that you have a question, comment or concern that needs to be handled immediately in-store our branch managers have the experience and authority to handle it righ then and there. If in the unlikely circumstance that the branch manager cannot completely satisfy a request or concern please feel free to reach out to any of our corporate leadership team:

  • Brad Burns / President (315-524-9420)
  • Chris Connor / General Manager (585-645-5963)
  • Josh DaBella / Corporate Credit Manager (585-576-6468)
  • Kelly Burns / Human Resources Director (315-524-9420)
  • Philip Murphy / Corporate Safety Director (585-217-2434)

CUSTOMER SATISFACTION SURVEY

To ensure that your level of satisfaction surpasses our expectations Lakeside will routinely reach out to its customers via phone or email with general questions about how we are doing. If you are reached at an inconvenient time or do not wish to participate please let us know and we will call back later or remove you from our call list.